Leveraging a unique combination of hands-on operational (business) expertise and detailed BPM market intelligence, ProcessCube is offering its customer a Lean Process Management experience exploring BPM in all its aspects in order to enable them to make the right choices at the right time and in the right domain.
Integrating People, Processes and Systems
- Building up, from scratch, of a high qualitative Customer Service organization for KPN Belgium, including a 24h/7d helpdesk, a billing competence center, a network management center and an operational support systems (OSS) group (+50 people).
- Actively participated in the Number Portability project in Belgium as representative for KPN Belgium (PT3) and as acting Service Manager of the Number Portability Association (NPA).
- In time and within budget delivery of the (at that time) largest data center of Belgium as Program Manager for KPN Belgium.
- Represented and Steered a Process Management Team (PMT) in an international context (AT&T, Unisource, KPN).
- Introduction of a Trouble Ticketing system, an umbrella Network Management system and Interconnect Billing system in Operations according to industry accepted OSS/BSS frameworks like TMN and (e)TOM.
- Project Manager Billing for a major European energy supplier in the de-regularisation of the energy market.
- Co-Founder of a start-up company ORMvision offering a Business Process Management (BPM) application for the global telecommunication industry
- Founder of ProcessCube a BPM consultancy firm and Co-Founder of Soulco, a Business Transaction Management company.
- Successful implementation of several BPM and other management projects in a wide variety of industries.
- In depth experience with ISO9001 and ISO27001 certification programs and successful multisite certification of satellite equipment supplier Newtec, the ICT organization of the Belgian Railways and currently Ecoplast and TecICT.
- Process Manager Incident Management at the railway infrastructure company (Infrabel).
- Fluent in Dutch, English and French.
- Customer References: Electrabel, NPA, Infrabel, Newtec, Ecoplast, Mycartis, DAF, VIOE, THOCC, Destiny, Essent, TecICT …